Refund Policy
Last updated: 2 September 2026
This policy explains when LeoDiva Studio refunds payments for packages, memberships and single sessions, and how refunds are made. It should be read together with the Booking & Cancellation Policy, which explains when a credit is deducted.
4.1 General principles
Payments are settled at the studio or covered by your package, and refunds are returned to the original payment method. Approved refunds are processed within 14 business days. Where VAT was charged, it is refunded with the amount and a credit note is issued against the original tax invoice.
4.2 Session packages and credits
A package may be refunded in full if you ask within 7 days of purchase and no credit from it has been used. After that period, or once any credit has been used, packages are non-refundable except as required by law or where LeoDiva is unable to provide the service.
Credits are personal and cannot be transferred to another member or exchanged for cash. Unused credits expire at the end of the package validity period and are not refunded or extended, other than where the studio itself was closed for a prolonged period during the validity of your package.
4.3 Unlimited memberships
An unlimited membership renews monthly until you cancel. You can cancel at any time before the next renewal date, and no further payments will be taken. The current month is not refunded in part, and access continues until the end of the period you have paid for. A membership may be paused for medical or travel reasons with the studio's approval and supporting documents.
4.4 Cancelled and missed sessions
A session cancelled on time, at least 3 hours before the session, returns the credit to your package, so there is nothing to refund. A session cancelled late or missed without notice keeps the credit spent, and that credit is not refundable. A session cancelled by LeoDiva always returns the credit; where you paid for that session individually, the fee is refunded or, at your choice, kept as credit on your account.
4.5 Single sessions paid at the studio
If you paid for a single session at the studio and cancel on time, the fee is refunded or held as credit for a future booking, whichever you prefer. If you cancel late or do not attend, the fee is not refunded.
4.6 Duplicate or incorrect charges
Our booking system prevents a booking from being charged twice. If you believe you have been charged in error, contact the studio with your booking reference and we will refund any amount charged incorrectly in full once verified.
4.7 Promotions and discounted packages
Packages sold at a promotional price, and any bonus credits, are non-refundable unless the promotion states otherwise. Where a partial refund is approved on a discounted package, sessions used are valued at the standard single-session price.
4.8 How to request a refund
Contact the studio by email, WhatsApp or in person, quoting your name, mobile number and the purchase or booking reference. We will confirm the decision and the amount within 5 business days of receiving the request.
Questions about this policy?
Email cr@leodiva.com, message us on WhatsApp or call 0573676619 during opening hours.