Booking & Cancellation
Last updated: 2 September 2026
Every LeoDiva session is booked to a fixed capacity, so each place you hold is a place another member cannot take. This policy explains how bookings work and what happens when you cancel, reschedule, arrive late or miss a session. The one rule to remember: you can cancel or reschedule free of charge until 3 hours before the session.
3.1 How bookings work
You can book from the website, the member portal or at the studio front desk. A booking is confirmed when it appears under My Bookings and a confirmation is sent to your mobile number. Each booking holds one place for you personally and cannot be passed to someone else.
A booking can be covered by a session credit, by an unlimited membership or by payment at the studio. A session credit is taken from your package as soon as the booking is confirmed; an unlimited membership covers the session without deducting anything.
3.2 3 hours before the session
You may cancel or reschedule any booking free of charge until 3 hours before the session. Cancel from My Bookings within that time and the session goes straight back to your package. Nothing is charged for a pay-at-studio booking cancelled on time.
The 3 hours are measured against the session start time shown on your booking, in Saudi Arabia time.
3.3 Late cancellations
A cancellation made less than 3 hours before the session is a late cancellation. The session taken from your package when you booked is not returned, exactly as if you had attended. For a pay-at-studio booking, the session fee remains due. For unlimited memberships, the late cancellation is recorded on your account.
3.4 No-shows
If you do not attend a session and have not cancelled it, the booking is marked as a no-show and treated in the same way as a late cancellation: the session is not returned to your package, or the session fee remains due.
3.5 Rescheduling
Rescheduling cancels your current booking and lets you choose a new time for the same service, subject to availability. It follows the same rule: reschedule until 3 hours before the session and your session simply moves to the new booking, so you can move a booking even on your last credit. Less than 3 hours before the session, the original booking can no longer be moved online and a late cancellation applies.
3.6 Less than 3 hours before the session
Once it is less than 3 hours before the session, online cancellation is switched off and the portal will tell you the booking can no longer be cancelled online. If a genuine emergency prevents you from attending, contact the studio as soon as you can. The studio may, at its discretion and on a case-by-case basis, return the session for a documented medical emergency.
3.7 Arriving late
Please arrive 10 minutes before your session so you can check in and settle. For your safety, entry to a group class or Pilates session may be refused once the warm-up is complete, in which case the booking is treated as a no-show. Personal-training and body-shaping sessions that begin late finish at their scheduled end time.
3.8 Sessions cancelled by LeoDiva
Occasionally we have to cancel a session, for example when a coach is unwell, equipment needs maintenance, a class has too few bookings to run, or circumstances beyond our control arise. When this happens we notify you on your mobile number, the session is returned to your package, and we will help you book an alternative.
3.9 Waitlists
When a session is full you may join its waitlist. If a place opens and is offered to you, accepting it creates a normal booking that is subject to this policy, including cancellation until 3 hours before the session.
3.10 Repeated no-shows
Repeated late cancellations or no-shows take places away from other members. Where they continue, we may limit the number of advance bookings on an account or ask that bookings be confirmed at the studio. We will always speak with you before applying a limit.
Questions about this policy?
Email cr@leodiva.com, message us on WhatsApp or call 0573676619 during opening hours.